Frequently Asked Questions
Find answers to our most commonly asked questions below.
Orders & Shipping
When will my order be processed?
Orders are typically processed within 1–3 business days after your payment has been successfully confirmed.
How long does shipping take?
Most U.S. orders are delivered within 5–8 business days. Delivery times may vary depending on your location, product availability, and carrier delays.
Do you offer free shipping?
Yes! We offer Free U.S. Shipping on every U.S. order.
How can I track my order?
Once your order has been shipped, you'll receive a confirmation email with your tracking number. You can also track your shipment anytime using our Track Your Order page.
Returns & Cancellations
Can I return my order?
Yes. We offer a 30-Day Return Policy. Eligible unused items may be returned after approval within 30 days of delivery. Customers are responsible for return shipping unless the item arrived damaged, defective, or incorrect. Opened or used beauty and personal-care items are not returnable for hygiene reasons.
Can I cancel or change my order?
If your order has not yet been processed, we may be able to modify or cancel it. Please contact us as soon as possible, and we'll do our best to help.
What should I do if my order arrives damaged?
If your item arrives damaged, please contact us within 7 days of delivery and include:
- Your order number
- Photos of the damaged item
- A brief description of the issue
Our support team will review your request and work with you to provide a suitable solution.
Payments & Security
What payment methods do you accept?
We accept all major credit and debit cards, along with other secure payment methods available during checkout.
Is my payment information secure?
Yes. We use secure, encrypted payment processing to protect your personal and payment information during checkout.